FAQ

Frequently Asked Questions

🚚 Shipping

Where do you ship?
We currently ship to the United States, Mexico, and Canada.

How long does it take to process my order?
Orders are processed within 1–2 business days after payment is confirmed.

What are your shipping rates and estimated delivery times?
Here's a breakdown by region:

  • United States: Standard shipping $5–$12 | Estimated delivery: 3–8 business days
  • Canada: Shipping rates calculated at checkout | Estimated delivery: 7–21 business days
  • Mexico: Shipping rates calculated at checkout | Estimated delivery: 7–14 business days

Is local pickup available? 

unfortunately  we do not offer local pickup.

📦 Order Tracking

How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use that number to track your package directly on the carrier's website. If you haven't received a tracking email within 3 business days of placing your order, please reach out to us at the contact info below.

↩️ Returns & Refunds

What is your return policy?
We do not accept returns or exchanges on these items.

What if my item arrives damaged or incorrect?
We are not responsible for damage caused by shipping 

Can I cancel my order?
Cancellation requests must be submitted before your order has shipped and within 24 hours of placing the order. Once an order has shipped, it cannot be cancelled. Please contact us immediately if you need to cancel.

✅ Product Authenticity & Quality

Are your products authentic?
Absolutely! We take authenticity seriously, especially for our collectibles and limited-edition items. All products sold at SwiftBuy Hub are sourced from reputable suppliers and verified for authenticity before being listed in our store. If you ever have a concern about a product's authenticity, don't hesitate to reach out — we're happy to provide sourcing details.

How do you ensure product quality?
Every item goes through a quality check before it's shipped to you. We want your unboxing experience to be as exciting as the product itself! If something doesn't meet your expectations, contact us and we'll work with you to find a solution.

💳 Payment Methods

What payment methods do you accept?
We accept all major payment methods, including:

  • Credit & Debit Cards (Visa, Mastercard, American Express, Discover)
  • PayPal
  • Shop Pay
  • Apple Pay & Google Pay
  • Buy Now, Pay Later options (where available)

All transactions are processed securely through Shopify's encrypted checkout.

📬 Contact Customer Service

How can I get in touch with you?
We'd love to hear from you! You can reach our team through the following:

  • Email: Use the contact form on our Contact Us page
  • Response Time: We aim to respond to all inquiries within 1–2 business days

Whether you have a question about a product, need help with an order, or just want to chat about the latest drops — we're here for it. 🙌